Term Conditions

jolpore.com is an online shop in Dhaka, Bangladesh. We believe time is valuable to our fellow Dhaka residents, and that they should not have to waste hours in traffic, brave harsh weather and wait in line just to buy necessities. This is why we deliver every day needs to our customers’ door-steps across Dhaka.

1.         Terms of Use

1.1       Welcome to Jolpore.com. Jolpore Limited (“Jolpore”) provides access to the Jolpore.com website or the mobile application/app or any other media ("Website") to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services.

1.2       By impliedly or expressly accepting these Terms, you also accept and agree to be bound by Jolpore Policies (including but not limited to Privacy Policy available at ( https://jolpore.com/privacypolicy) as amended from time to time.

1.3       In these Terms, references to "you", "User" shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, "Jolpore", “Jolpore.com”, "we", "us" and "our" shall mean the Website and/or Jolpore.

1.4       The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User.

1.5       The Website is operated by Jolpore., All references to the Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.

1.6       This Website may also contain links to other websites, which are not operated by Jolpore, and Jolpore has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

1.7       We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified.

1.8       These Terms will continue to apply until terminated by either You or Jolpore in accordance with the terms set out below:

1.9       The agreement with Jolpore can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to You.

1.10    Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement.

2.        Eligibility

2.1       Use of the Website is available only to such persons who can legally contract under the Contract Act, 1872.

2.2       If you are a minor i.e. under the age of 18 years, you shall not register as a user of Jolpore.com and shall not transact on or use the Website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Jolpore reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to Jolpore’s notice or if it is discovered that you are under the age of 18 years.

2.3       By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.

3.        Communication

3.1       When you use Jolpore.com, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website.  Additionally any disclosures posted on the site, or sent to you by email fulfill the legal obligation of communication made in writing.

4.        Your Account and Responsibilities

4.1       Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.

4.2       If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your email address or by filling in the details prescribed in the Website registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders.

4.3       If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorised access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website.

4.4       The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will Jolpore be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Jolpore in this regard

4.5       Jolpore as a platform donot support or encourage multiple accounts owned by a single user even with different mobile numbers & reserves the right to restrict , deactivate or disable any account that might fall under any sort of abuse to the service.

5.        Charges

5.1       Membership on the website is free for users. Jolpore does not charge any fee for browsing and buying on the website. Jolpore reserves the right to change its fee policy from time to time. In particular, Jolpore may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Jolpore reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website.